Refund policy
Our promiseWe want you to love your order. If something isn't right, contact us within 30 days of delivery and we'll make it right. Damaged, defective or wrong itemsIf your item arrives damaged, faulty or isn't what you ordered, send us your order number and a photo of the problem through our contact page within 30 days of delivery. We'll send a free replacement or give you a full refund, your choice. You won't need to send the item back. Changed your mindUnused items in their original packaging can be returned within 30 days of delivery. Contact us first and we'll give you the return address. Return shipping is paid by the customer. Once we receive the item, your refund is issued to your original payment method within 5–10 business days. Personalized itemsPersonalized products (ornaments, stockings and other items made with your name or photo) are made just for you, so they can't be returned for change of mind. If there's a printing error or damage, we'll remake it for free. Lost packagesIf your tracking hasn't updated for 15 days or your order hasn't arrived within 30 days, contact us and we'll reship it or refund you. CancellationsYou can cancel within 12 hours of ordering for a full refund. After that, your order may already be in production.